Frequently Asked Questions
Plans & Access
What are the storage limits for plans? +
Our plans offer flexible storage options, ranging from 100GB to unlimited storage, allowing you to choose the best fit for your needs.
How do I sync files across devices? +
Simply install Cloud Storage Software on your devices, log in, and your files will sync automatically, ensuring you're always up-to-date.
What is the process for restoring files? +
Restoring files is straightforward: access the version history in your admin console, select the desired file version, and click restore.
What are the billing and retention policies? +
We offer monthly and annual billing options with a 30-day money-back guarantee. Retention policies can be customized based on your compliance needs.
How easy is it to set up or migrate? +
Setting up Cloud Storage Software is quick and user-friendly. Our guided setup process ensures a smooth transition from your current solution.
Is there a mobile app for Cloud Storage Software? +
Yes, our mobile app allows you to access and manage your files on the go, ensuring your data is always at your fingertips.
Can I share files with others? +
Absolutely! You can easily share files and folders with colleagues or friends while maintaining control over their access permissions.
Support & Billing
How do I request a refund? +
We offer a 30-day money-back guarantee on all licenses. Contact us at 360-775-8190 or email support@cloudstoragesoftware.computer and we'll process your refund promptly. For full details, see our Refund Policy.
What will appear on my credit card statement? +
Your charge will appear as Cloud Storage Software or a similar descriptor. If you don't recognize a charge, contact us at 360-775-8190 before disputing it with your bank — we can look it up and resolve it quickly.
How do I access my storage account? +
After payment is confirmed, your license key is emailed instantly to the address you provided at checkout. Check your inbox and spam folder. If you don't receive it within 10 minutes, contact us at support@cloudstoragesoftware.computer.
How many devices can I connect? +
The number of devices depends on your license tier. Single-device licenses cover 1 device. Multi-device licenses (3, 5, or unlimited) can be installed on the stated number of devices. You can always upgrade your license by contacting support.
I have a billing problem — what should I do? +
Please contact us first at 360-775-8190 or support@cloudstoragesoftware.computer. Most issues are resolved within 1–3 business days — much faster than a bank dispute. See our Before You Dispute page.
Can I cancel my order? +
Since licenses are delivered digitally and instantly, cancellation before delivery may be possible if requested immediately. Contact us at 360-775-8190 or support@cloudstoragesoftware.computer right away. After delivery, our 30-day money-back guarantee applies.